Google Chrome Search

All the cool kids are using the Google Chrome search engines to quickly navigate ServiceNow.

How to add a ServiceNow Search Engine

1. Open Google Chrome

2. Click the ellipsis in top right corner (three dots)

3. Click Settings

4. Scroll down and go to Search → Manage search engines

5. Click the Add Button

6. Add field data. Examples are listed below

7. Click Save

Usage

1. After you add a search engine

2. In the Google Search Bar → type the keyword → click tab or space → your search query

   Example: gs mike

3. Click the Enter key

Search Engine Examples

Replace <instance> with your instance name.

Global Search

• Search engine: ServiceNow | Text Search
  Keyword: gs
  URL: https://<instance>.service-now.com/nav_to.do?uri=textsearch.do?sysparm_search=%s

Table

• Search engine: ServiceNow | Table | List
  Keyword: tl
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do

• Search engine: ServiceNow | Table | List | Filter Only
  Keyword: tlf
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_filter_only=true

• Search engine: ServiceNow | Table | List | Filter Pinned
  Keyword: tlfp
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_filter_pinned=true

• Search engine: ServiceNow | Table | List | Filter Pinned | Filter Only
  Keyword: tlflo
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?

  sysparm_filter_pinned=true%26sysparm_filter_only=true

• Search engine: ServiceNow | Table | New
  Keyword: tn
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s.do?sys_id=-1

• Search engine: ServiceNow | Table | New | Caller Logged In
  Keyword: tnc
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s.do?sys_id=-1%26sysparm_query=caller_id=javascript:gs.getUserID()

• Search engine: ServiceNow | Table | Active | PDF
  Keyword: tpdf
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_query=active=true%26PDF

• Search engine: ServiceNow | Table | Active | CSV
  Keyword: tcsv
  URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_query=active=true%26CSV

• Search engine: ServiceNow | Table | Configuration
  Keyword: tconfig
  URL https://<instance>.service-now.com/sys_db_object_list.do?sysparm_query=name=%s

User

• Search engine: ServiceNow | User | Search
  Keyword: us
  URL: https://<instance>.service-now.com/nav_to.do?uri=sys_user_list.do?sysparm_query=user_nameLIKE%s

• Search engine: ServiceNow | User | My Profile
  Keyword: myprofile
  URL: https://<instance>.service-now.com/nav_to.do?uri=sys_user.do?sys_id=javascript:gs.getUserID()

Incident

• Search engine: ServiceNow | Incident | New
  Keyword: inc
  URL: https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1

• Search engine: ServiceNow | Incident | New | Caller Logged In
  Keyword: incc
  URL: https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=caller_id=javascript:gs.getUserID()

• Search engine: ServiceNow | Incident | New | Major Incident
  Keyword: incmajor
  URL: https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_template=Major%20Incident

Service Portal

• Search engine: ServiceNow | Service Portal
  Keyword: sp
  URL: https://<instance>.service-now.com/sp

Catalog Items

• Search engine: ServiceNow | Catalog Items
  Keyword: sp
  URL: https://<instance>.service-now.com/sc_cat_item_list.do?sysparm_query=active%3Dtrue

My Work

• Search engine: ServiceNow | My Work
  Keyword: mywork
  URL: https://<instance>.service-now.com/task_list.do?sysparm_query=active%3Dtrue%5Eassigned_to%3Djavascript%3AgetMyAssignments()%5Estate!%3D-5

Knowledge

• Search engine: ServiceNow | Knowledge
  Keyword: knowledge
  URL: https://<instance>.service-now.com/nav_to.do?uri=%2F$knowledge.do

ServiceNow Documentation

• Search engine: ServiceNow | Documentation | Search
  Keyword: ds
  URL: https://docs.servicenow.com/search?q=%s

CTI

• Search engine: ServiceNow | CTI | Caller Name
  Keyword: ctic
  URL: https://<instance>.service-now.com/cti.do?sysparm_caller_name=%s

• Search engine: ServiceNow | CTI | Caller Phone
  Keyword: ctip
  URL: https://<instance>.service-now.com/cti.do?sysparm_caller_phone=%s