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Import Software Entitlements
The import entitlements feature from Software Asset Management allows you import a batch of entitlements from a Microsoft excel spreadsheet and view error results in a separate list or either fix or...
View ArticleUnprocessed Accounts
Report on Accounts without Contacts, Assets, Contracts, or Entitlements.Script IncludeScript Include: SNEReportUtil Client Callable: true Accessible from: All application scopes Script: var...
View ArticleServiceNow Application List
List of available ServiceNow applications as of November 2019. Let me know in the comments if I missed any!IT Service ManagementIncident ManagementProblem ManagementChange ManagementRelease...
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Agile Development 2.0
The ServiceNow Agile Development 2.0 application provides an agile software development environment for product-based or project-based efforts, using the Scrum framework. It offers you the flexibility...
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Investment Funding
Investment Funding is a new application in the New York release of ServiceNowInvestment Funding enables you to plan and manage investments by allocating funds to funding entities such as Business...
View ArticleDeconstructing the Agile Board
In case you decide you want to adjust the Agile Board in Agile Development 2.0. Here is the code that exists behind it.Backend CodeScript Includes: any Script include that starts with...
View ArticleGlideRecord Scripting
The most common and fundamental scripting used in ServiceNow is GlideRecord. Alter and reuse these scripts found in this post for your ServiceNow implementation.Important Note: Always run GlideRecord...
View ArticleCustom URL
You can configure one or multiple custom URLs to your instance, and configure your custom URL to Service Portal mapping.Custom URLs are not available for on-premise customers or developer instances....
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Access Controls
If you are looking at this article, you probably are wondering how to fix an access control (ACLs) issue. I hope to help you on this journey!What is an Access Control (ACL)?An instance uses access...
View ArticleSyntax editor macros
Script macros provide shortcuts for typing commonly used code. To insert macro text into a script field, enter the macro keyword followed by the Tab.Here is a collection of script macros I am currently...
View ArticleEpics without Stories
Here is a quick script to find Epics without Stories1. Elevate your privilege to security_admin.2. In the Left Navigator > Scripts - Background3. Paste this in the Run Scripts area://Find Epics...
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Report Library
Download a collection of administration and maintenance reports contained in a dashboard.Maintenance Reports. Most ServiceNow instances have common issues that need periodic review. This dashboard...
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Ticket Actions Widget
How to add a "Resolve Incident", “Request Status” and “Cancel” buttons with modal popup for Service Portal. This was updated for ServiceNow Orlando 2020.ResultsHere is what the final result looks like:...
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Ten Methods to Find SysID
Each record in ServiceNow is identified by a unique 32-character GUID (Globally Unique ID) called a sys_id.As a ServiceNow administrator, finding the sys_id of a record is important when writing a...
View ArticleInstalled Plugins Script
Here is a script to find all the installed plugins on your ServiceNow instance. I wrote this a Background script, but you can refactor it as needed. You can always get a list of plugins without script...
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Vendor Risk Management
The Vendor Risk Management (VRM) application provides a centralized process for managing your vendor portfolio, assessing vendor risk and tiering, and for completing the remediation life cycle.VRM...
View ArticleRelated List Queries (RLQUERY)
One features of ServiceNow you may have missed is the ability to utilize Related List Queries (RLQUERY) using GlideRecord.What is RLQUERY?Related List Query is something you can add to an Encoded Query...
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ServiceNow Logos 2004 to Present
I thought you all might enjoy this. 20040604 ServiceNow Logo 20050204 ServiceNow Logo 20050221 ServiceNow Logo 20101201 ServiceNow Logo 20231212 ServiceNow Logo
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