Building an Enterprise Class CMDB
Are you storing information about your servers, laptops, and network equipment on spreadsheets or in a paper box? Maybe you already have an CMDB, but it has a lot of issues and no one trusts it.How do...
View ArticleAdapting to Disruptive Technology
Platforms such as ServiceNow can be radically different than the current processes at your company. How do you adapt to these technologies and survive this dramatic change?What is Disruptive...
View ArticleServiceNow Performance Review
How is your ServiceNow instance running? Here are some checks you can do to insure your ServiceNow instance is staying on rails rather than off. You might find some issues in your instance after...
View ArticleFind Active Requests with all Closed Requested Items
How to find any active requests that have all their requested items closed. This can occur due to not setting the Stage field in your Item workflows.In ServiceNow there is an important Business rule...
View ArticleServiceNow Event Management
This article covers the benefits of using ServiceNow event management, some example steps to implement, and tips and tricks for usage.What is ServiceNow Event Management?From the ServiceNow Wiki on...
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Creating ServiceNow CMS Sites
Tips and examples for creating ServiceNow CMS sites for your company.Many CMS sites are designed similar to a company's intranet website. Colors, layouts, and fonts from the company's website are all...
View ArticleConnect ServiceNow to Microsoft Excel with REST Webservices
I don't really like this post in a way, as I believe data should stay in ServiceNow. When you migrate data outside of ServiceNow, you expose it to potential security and PCI issues.However this is a...
View ArticleWithdraw RITM Button
Here is a button to withdraw a requested item. It should be used sparingly, as some workflows may be halfway in progressName: Withdraw Item Table: Requested Item [sc_req_item] Form Context Menu: true...
View ArticleBecome a ServiceNow Developer and Pass the Exams
You want to become a ServiceNow developer? No reason why not, so here are some tips to help you on this journey.Motivation and EffortWhen I was learning ServiceNow, I put in a lot of effort to teach...
View ArticleAvoiding ServiceNow Design Pitfalls
Here are some tips to avoid some design and programming mistakes you can make with ServiceNow.Duplicate RecordsWhen you run any import with ServiceNow, you should always check to see if any duplicate...
View ArticleFind all task types currently used
Here is a background script you can use to find all the task types that are used in your ServiceNow Instance. You can use this script in scripts - background or alter slightly to use a script include...
View ArticlePreparing for ServiceNow Geneva
When I say, "Preparing for ServiceNow Geneva", it sounds like I am talking about a hurricane. The truth is that Geneva is like a hurricane, it will change the way you do business at your company. In a...
View ArticleConfiguration, Customization...or Personalization?
"Is this change a configuration or customization?" This is one of the most popular questions during requirements gathering for a software implementation.This is especially true when you are talking to...
View ArticleInsert variable Info into Catalog task description
Here is a script I use sometimes to insert variable information into a catalog task description.I prefer to use the Variable Editor instead of this method. However there are certain situations it is...
View ArticleWhat is Service Watch?
What is Service Watch?"ServiceNow ServiceWatch has an innovative, “top-down” approach to discovering and mapping the relationships between IT components that comprise specific business services, even...
View ArticleReduce Email Processes with ServiceNow Self Service
Recently ServiceNow commissioned Lawless Research to design and conduct a study about the state of work in companies with 500 or more employees. Their findings help confirm what we already knew,...
View ArticleGeneva Themes
Here are some Geneva Themes I have built and the base Geneva Themes. Some are better than others!Blimey (System)/* Header Colors */ /* Search text color */ $search-text-color: #3D9333 /* Topbar...
View ArticleMultiple Default Update Set Fix
On some ServiceNow upgrades, you may end up with multiple "Default" global update sets. Default, Default 1, Default 2, etc.For each application there will be a Default update sets which is ok. However...
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