HTML Fields in ServiceNow
The HTML fields used in ServiceNow can use different editors depending on what is activated.This article shows the different ways you can configure these HTML editors.Learn about HTML FieldsThere is a...
View ArticleResistance to Change
Using software like ServiceNow can bring great change to an organization. If you are a person that helps bring that change to the company, you can become liked by many, but others definitely will not...
View ArticleClik here to view.
Tips for Upgrading and Patching ServiceNow
Here are some suggestions to help you upgrade or patch your ServiceNow instance. Whether you are new to upgrades and patching, or want to know more about it, this article will help you get updated to...
View ArticleWait for Catalog Tasks to Complete
In workflow on catalog task creation, you can always specify "Wait for completion" to have catalog tasks wait to close until moving on in the work. You can also use a "Join Activity" to wait for tasks...
View ArticleResend Approval Email Button
Add a button to resend approvals to an user or list of users.This should be used with caution so that you don't annoy users with too many approval emails. If users overuse this functionality. you may...
View ArticleClik here to view.
External Links as ServiceNow Catalog Items
Here is a simple trick to help you build out your ServiceNow Service Catalog. Sometimes it is nice to add external links to other sites in the Service Catalog. You can build your Service Catalog be a...
View ArticleClik here to view.
Top Navigation Buttons (Geneva)
This customization adds more functionality from the top menu in ServiceNow. You can add few buttons to help direct people to important ServiceNow applications.Thanks to Russell Miller on the forums for...
View ArticleClik here to view.
Catalog Search Box
Add a helpful catalog search box on your self service site. Dynamic Content: Search Catalog Category: General Frame: None Active: true <?xml version="1.0" encoding="utf-8" ?> <j:jelly...
View ArticleMy "Switch to ServiceNow" Story
This is how I started using ServiceNow...Prior to working with ServiceNow, I was an HP developer. I worked on the whole HP suite of ITSM products such as HP Service Manager, HP Connect-IT, HP Asset...
View ArticleClik here to view.
ServiceNow Helsinki
ServiceNow Helsinski was released in limited availability. Here are some of the exciting new features that I am interested in for this new release. Please note I am only going to discuss the items I...
View ArticleService Portal
Here are some instructional videos on the new ServiceNow Helsinki Service Portal.
View ArticleClik here to view.
ServiceNow Helsinki Preview
See a preview of ServiceNow Helsinki with screenshots. Some amazing work by ServiceNow in this release!Upgrade MonitorA better upgrade experience Overview HelpNew overview help screens that you can...
View ArticleBecome a ServiceNow Developer and Pass the Exams
You want to become a ServiceNow developer? No reason why not, so here are some tips to help you on this journey.Motivation and EffortWhen I was learning ServiceNow, I put in a lot of effort to teach...
View ArticleEmployee or Consultant?
People often ask me what it is like to be a consultant compared to being an employee at a company. What is the difference between the two careers? That can vary drastically depending on the...
View ArticleConfiguration, Customization...or Personalization?
"Is this change a configuration or customization?" This is one of the most popular questions during requirements gathering for a software implementation.This is especially true when you are talking to...
View ArticlePreparing for ServiceNow Geneva
When I say, "Preparing for ServiceNow Geneva", it sounds like I am talking about a hurricane. The truth is that Geneva is like a hurricane, it will change the way you do business at your company. In a...
View ArticleClik here to view.
Helsinki Themes
Here are themes you can download for your ServiceNow Geneva or Helsinki instance. This includes 15 new themes created by me. Blimey Blues Camouflage Captain Clean Contrast UI Dark NOW Fab Five Federal...
View ArticleServiceNow Practice Test 1
Loading...After you pass this test, you can also take ServiceNow Practice Test 2!
View ArticleServiceNow Practice Test 2
Loading...After you pass this test, you can also take ServiceNow Practice Test 3!
View Article