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Finance Service Management

Finance departments are part of an organization that manages its money.  They are responsible for providing accurate and timely financial information, protecting company assets, and being compliant...

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Human Resource Service Management

HR Service Management helps your HR departments manage work requests and improve service delivery. ServiceNow has taken the manual email, phone, and in person HR processes of the past and converted...

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Golden Age of ServiceNow

ServiceNow did have a "wild west" past, where things would go on that would never today. I could tell many stories, maybe not publish them in writing of course, but there were some interesting...

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Epic ServiceNow Practice Test

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Field Normalization

Field normalization helps you resolve data quality issues in ServiceNow.  Records for things like devices and companies are brought into the ServiceNow platform by manual entry, imports, and Discovery....

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Release Management

Release Management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components.PluginsActivate the Release...

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Site Index

Here are the collected works of this site organized by ServiceNow product lines. Service managementIT Service ManagementIT Operations ManagementIT Business...

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Contract Management

A contract is a binding agreement between two parties.In the ServiceNow platform, contracts contain detailed information such as contract number, start and end dates, active status, terms and...

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Shared Services

Shared services is the consolidation of business operations that are used by multiple parts of the same organization.  Shared services are cost-efficient because they centralize back-office operations...

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Cost Management

Cost management tracks configuration item costs. The costs can be allocated to business units and used in reports.FeaturesUse rate cards to properly track configuration item, contract, task, and labor...

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Agile Development

ServiceNow Agile Development manages Scrum or waterfall development efforts and defines the tasks required for developing and maintaining software throughout the lifecycle, from inception, through...

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Security Operations

According to the Identity Theft Resource Center, in 2016 (Oct 27, 2016) there were at least 809 major data breaches in the United States, resulting in over 29 million records exposed.Data security is...

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Finance Service Management

Finance departments are part of an organization that manages its money.  They are responsible for providing accurate and timely financial information, protecting company assets, and being compliant...

View Article


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Human Resource Service Management

HR Service Management helps your HR departments manage work requests and improve service delivery. ServiceNow has taken the manual email, phone, and in person HR processes of the past and converted...

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MID Server

The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between...

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Helsinki Themes

Download new themes for your ServiceNow Geneva or Helsinki instance.  This includes 20 new themes created by me. Blimey Blues Camo (Forest) Camo (Desert) Camo (Urban) Captain Clean Cincinnati Contrast...

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ServiceNow Istanbul

ServiceNow is soon releasing a new version of ServiceNow, codename Istanbul.  More amazing work by ServiceNow once again!This article showcases just some of the new features to be excited about in this...

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ServiceNow Express (Istanbul)

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ServiceNow Acquires DxContinuum

ServiceNow recently acquired DxContinuum, a machine learning company to further boost their automation efforts.  This purchase takes ServiceNow into the Internet of Things (IoT) era.Here are just some...

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GRC (Goverance, Risk, and Compliance)

The ServiceNow GRC product contains three main applications: Policy and Compliance ManagementRisk ManagementAudit ManagementBenefitsThe GRC-related applications allow your organization to:Manage issues...

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