Field Service Management helps manage work on location.  It ensures that work orders are assigned to the right person using geolocation, skills, and availability. It allows you to use a distributed workforce and ensure that work orders are assigned to the right person, with the right inventory every time.

Avoid wasted trips, lost paperwork, communication breakdowns and business disruptions.  Use Field Service Management to properly manage work, resolve issues faster, and deliver exceptional service.

Benefits

• provide visibility into work requests through dashboards
• manage work load with process, inproving resource utilization and performance
• save time by automating work assignments instead of manually assigning staff responsbilities
• dispatch work to the right people with the right inventory, in the right location
• improve communications with employees, partners, and vendors
• address cost control and utilization projections
• report on services by tracking and reporting on KPIs
• lower expenses by implementing automated and streamlined processes

Part of Service Management

ServiceNow Field Service Management is part of the ServiceNow "Service Management" suite of applications.

Some of the products in this suite have similar functionality.  If you are an expert at Field Service Management, you can usually learn the other similar apps very easily.  They all use configuration pages, state flows, and can incorporate service catalog items.  

Here are the applications in service management with similar underlying design:

• Field Service Management
• Facilities Service Management
• Legal Service Management
• Marketing Service Management
• Finance Service Management

FEATURES

ServiceNow Field Service Management has different features available depending on activated plugins:

QUALIFICATION AND DISPATCH

• Qualification Groups - A qualification group is a set of users who can provide technical information regarding the work to be performed to fulfill a work order or work order task.
• Central Dispatch Board -you can use Central Dispatch to view and assign scheduled work order tasks to available field service agents. The central dispatch board provides drag-and-drop capabilities to assign and dispatch tasks. It also provides search and filter capabilities, which enable dispatchers to focus on specific tasks and agents. Dispatchers can use the central dispatch board to evaluate task details, such as locations and required skills, and then match tasks to available agents. The location of the unassigned tasks and the assignment groups displayed on the central dispatch board are based on the dispatcher’s dispatch group.
• Dispatch Groups - A dispatch group is a set of users who can select an agent to complete a work order task.
• Assignment Groups - An assignment group is a set of agents or vendors, filtered by location, from which an individual agent or vendor should be selected to complete a work order task.
• Auto-Assignment - The auto-assignment feature can be enabled for requests or tasks, depending on the  configuration settings. The system uses these criteria to assign agents automatically
  • Geolocation | The system uses geolocation to find available agents when auto-assigning a task.
  • Skills | You can configure whether an agent's skills should be considered when auto-assigning a task.
  • Availability | Auto-assignment considers an agent's existing schedule when auto-assigning additional tasks.
  • Task windows | Auto-assignment attempts to schedule within any configured task windows. If a window cannot be scheduled for any available agents, auto-assignment fails.
  • Task dependencies | Auto-assignment considers any upstream task dependencies when auto-assigning a task.

GEO LOCATION

Geolocation might be the most important feature of Field Service Management.  Mobile enabled agents can quickly view and record information on the go to resolve issues faster. You can also use geolocation for tracking, auto dispatch, and SLA-based mapping of tasks to optimize resolution time.

However it has some system requirements in order to use it.

1. Activate Geolocation plugin. Activate the plugin so you can use geolocation.
2. Google Maps API for Business license. Geolocation requires a Google Maps API for Business license to enable the use of Google driving time estimates and to use Google Maps.
3. Enable attribute on user record. Geolocation adds the Geolocation tracked field to the User form. In the default view of a user record, select the Geolocation tracked check box to enable location tracking for the user.
4. Mobile Device for field services.  Install the mobile application to get the full benefit for your agents in the field.

Field Service Catalog

The field services catalog is a collection of 37 different catalog items in 8 different categories you can add to your existing service catalog or self service site.  This a great way to get started building your own configured catalog.

Deliver an online, self‑service field services portal that provides 24x7 access to field information and services, minimizes dependence on institutional knowledge, and decreases the number of redundant or repetitive requests

Field Services Catalog

Field Services Catalog

Field Services Application

After a field services request is submitted via the Field Services Catalog, the Field Services application in ServiceNow is used to fulfill those requests.

Field Service Management uses state flows and workflow to automate the delivery process.  This speeds service fulfillment, creates repeatable processes, and ensures the correct agent is assigned to complete the request.

The Field Service Management process (from the ServiceNow wiki)

1. Create qualification, dispatch, and assignment groups. These groups are sets of users or agents, filtered by location, who can perform specific field service tasks.
2. Establish service level agreement (SLAs).
3. Activate the Field Service Management Geolocation Demo Data plugin (com.snc.work_management_geolocation.demo).
4. Geolocation allows dispatchers to track agents with greater accuracy. Only users with the admin role can activate this plugin.
5. Create and qualify work orders. Qualifying a work order is the process of checking that work order information is complete so work order tasks can be assigned.
6. Organize work into tasks that need to be done to complete the work order.
7. Source parts and dispatch work order tasks to agents based on criteria such as skills and location.
8. Have agents execute the work order tasks assigned to them and track the task completion.
9. Access and perform work order tasks from a mobile device.
10. Agents can accept and reject tasks, track travel and work time, and access all the information they need about the work to be performed and assets to pick up.

Integrated into other ServiceNow Applications

• IT Service Management - create work orders directly from incidents. 
• Customer Service - create work orders directly from cases
• Configuration Management - connected to the CMDB to track affected CI on work orders

Inventory

Field Service Management has an entire process devoted to parts. Examples include parts sourcing, part requirements, and transfers.

Parts are important to the Work Order Tasks so that agents know what parts are needed for work or what parts to bring for a job.

They are are important to keep stockrooms full of the needed parts, and being able to pick up those parts.

Here is the ServiceNow Wiki on Parts: Part Requirements

Reporting

Evaluate field services resource utilization and the volume and types of service requests with easily customized reports and dashboards

ServiceNow includes 1 dashboard and 5 reports to get you started.  Dashboards and reports are easily created in ServiceNow to further tailor your field services efforts.

MORE INFORMATION

Here is an additional video on Service Management

Legal Service Management helps your legal department manage work requests and improve service delivery.  Here are just some of the areas that Legal Service Management can improve:

• Contract Review and Management
• Intellectual Property
• Legal Research
• Patent and Trademark Research
• General Legal Requests
• Legal Policy Queries
• Immigration Services
• Corporate Governance

Benefits

• provide visibility into work requests through dashboards
• manage work load with process, inproving resource utilization and performance
• save time by automating work assignments instead of manually assigning staff responsbilities
• improve communications with employees, partners, and vendors
• address cost control and utilization projections
• report on legal services by tracking and reporting on KPIs
• lower expenses by implementing automated and streamlined processes

Part of Service Management

ServiceNow Legal Service Management is part of the ServiceNow "Service Management" suite of applications.

Some of the products in this suite have similar functionality.  If you are an expert at Legal Service Management, you can usually learn the other similar apps very easily.  They all use configuration pages, state flows, and can incorporate service catalog items.  

Here are the applications in service management with similar underlying design:

• Field Service Management
• Facilities Service Management
• Legal Service Management
• Marketing Service Management
• Finance Service Management

FEATURES

ServiceNow Legal Service Management has different features available depending on activated plugins:

Legal Catalog

The legal catalog is a collection of 22 different catalog items in 8 different categories you can add to your existing service catalog or self service site.  This a great way to get started building your own configured catalog.

Deliver an online, self‑service legal portal that provides 24x7 access to legal information and services, minimizes dependence on institutional knowledge, and decreases the number of redundant or repetitive requests

Legal Service Management Catalog

Legal Service Management Application

After a legal request is submitted via the Legal Catalog, the Legal application in ServiceNow is used to fulfill those requests.

Legal Service Management uses state flows and workflow to automate the delivery process.  This speeds service fulfillment, creates repeatable processes, and ensures the correct agent is assigned to complete the request.

The Legal Service Management process (from the ServiceNow wiki)

1. Users submit legal requests through the service catalog.
2. Based on settings in the Legal Service Management Configuration, the request transitions through states based on actions performed through the request.
3. When the request has been fulfilled by the legal team, the request is closed.

Configuration Page

Visual Task Board

Dashboard

Reporting

Evaluate legal resource utilization and the volume and types of service requests with easily customized reports and dashboards

ServiceNow includes 1 dashboard and 5 reports to get you started.  Dashboards and reports are easily created in ServiceNow to further tailor your legal efforts.

MORE INFORMATION

Here is an additional video on Service Management

PERCEPTION SHIFT

Times have changed. More people today prefer self-service over talking to a company representative.  They use self service online at home and they now expect it at work.  If you are a customer, the expectation of self service is even more important.  If they don't receive it, it lowers their perceived value of the company.

Although the phone call or email does make sense for many issues, being able to submit an issue online or use online chat is invaluable. Many people even prefer to figure out an answer themselves.  

This is a common statement by companies without self service:

My customers and employees are old school and won't use it.

This might have been true ten years ago, but not in this futuristic world of 2016.  If self service is done right, both employees and customers alike will embrace self service capabilities. People now want and seek out self service.  

Self Service Tickets in the 1970s

WHY SELF SERVICE IS IMPORTANT

First Point of Contact

For employees, the self service experience forms their opinions on internal support.  It is often their first experience with the company during onboarding or initial questions.  Many people hate it when you "need to know someone" to get help.  It quickly means the new company you are working for is disorganized.

For customers, knowledge searching and self service are often the first touch point for help. Poorly implemented self service means support in undervalued by the company and so are their existing customers.

Not to mention the 24/7 availability.  Self Service is always there for your employees and customers.

Time and Costs

Each phone call and technician assistance costs time and more importantly money.  Using self service can eliminate phone calls, and lowers the amount of technician time.  It just saves money.  

Many businesses hide their support number within a self service site.  This is no mistake!

Loyalty

If you are an employee, getting help shouldn't be difficult.  You want to work for a place that knows how to get things done.

For customers, good customer service will drive loyalty and in turn you will buy more.  This is one of the reasons Amazon is so popular.  Their customer support system is great and the return system is well done. Good customer support can be a source of good reviews.  The value of this can be dramatic to company success.

SERVICENOW SELF SERVICE APPLICATIONs

Service Portal

From the ServiceNow Wiki on the Service Portal:

Service Portal is a simple way for you to configure an intuitive interface for your users. It interacts with the underlying ServiceNow platform, so you can access any platform components in the portal. 
Service Portal was designed to be accessible for a variety of users. Less technical users can make basic configuration changes to the UI using Branding Editor and other components of Service Portal. For a more moderate level of configuration, users can edit and extend portals, pages, and widgets. More advanced users can use the development tools provided in Widget Editor to write AngularJS, SCSS, and Javascript to power a portal. Advance web designers can also create rich web applications right on the ServiceNow platform.

Service Portal most often is known for self service, however you can build many different kinds of portals with it.  It is offered in Helsinki to replace the old Content Management System (CMS).

The Service Portal can be used for employee self service, customer self service, or both.  You can create multiple portals or have a combined solution for both employees and customers. How you build your self service site is up to you. It is possible to make it look like your corporate intranet site, or create something completely original. The truth is that that your creativity is the only limit to building a self service solution in ServiceNow. 

The Service Portal is truly a powerful self service solution. 

A lot of the old customers will use their current CMS solution for a long time.  ServiceNow continues to support CMS in current and upcoming releases. If you have existing CMS sites and activate Service Portal on your instance, your CMS sites will continue to work. CMS and Service Portal are completely separate.

Companies will want to migrate to the Service Portal eventually.  The old CMS sites just can't compete with the effort that ServiceNow did with the Service Portal. The good news is that you could use a lot of your old CMS styles and graphics in the new Service Portal. Also you can provide a "release" of the new service portal to everyone too!  Claim it as if you built it, you bought it!

Side note.  Here is a great customization for Service Portal to check out:

Service Portal Search / Display Multiple Knowledge Bases & Service Catalogs

Click here for videos on the Service Portal.

Service Catalog

A service catalog provides an employee and/or customer facing view of all your available service and products provided by the departments participating in your company.

A service catalog can generate any type of ServiceNow record including incidents, demands, stories, enhancements, etc. However most often it is setup to generate Requests.

The Service Catalog application allows you to define and manage all aspects of your service catalogs, including the ability to define the available catalog items, define specific request fulfillment workflows, and create customizable catalog portal pages.

Using a service catalog has distinct advantages in ServiceNow.  Often it provides the biggest impact to your organization, in comparison to other ServiceNow application implementation.

• Self Service - The service catalog provides an easy "one-stop shop" self service opportunity for your employees and customers. Instead of knowing the right person, or the correct sharepoint site, you can just refer them to your Service Catalog.
• Standardized Approach - provide a common and repeatable processes for request fulfillment.  Don't "reinvent the wheel" for every new request you receive.
• Sets Expectations - with delivery time, you can set expectations for request fulfillment and wonder less when things will be completed.
• Multiple Item Ordering - order multiple items at once, just like online shopping
• User Questions and Answers - Ask users the right questions ahead of time and don't waste time on the phone or chat.
• Detailed Descriptions and Instructions to user - This tells the end user all about the item and gives them time to consider what they are ordering

The Service Catalog is the most difficult item in ServiceNow to create in terms of time.  However it is often the most valuable and worth the effort.

Know what you are getting into when you start creating a catalog:

• Set Expectations. Due to the limitless nature of workflow in Service Catalog items, you can have a lot of discussion you never had previously.  Employees can request the process they have always wanted.  Set expectations. Not all catalog items are worth the effort to create, and some do take time to build and alter.
• Costs - Each catalog item takes time to build, both in developer and business analyst time.  That costs money.  In terms of overall employee productivity it is worth the cost, but budget accordingly.

Service Catalog Request Fulfillment

The power of Request Fulfillment is within the workflow.  Here are some of the things workflow can do:

• Approvals to users, groups, or managers
• Multiple Task Generation to specific groups and individuals
• Orchestration and Scripting
• And much more!

You can build some complex processes and organize your delivery with Request Fulfillment.

Service Catalog Item Workflow

Unfortunately these features can come at a cost. The three-tiered structure of Requests, Requested Item, and Catalog Tasks can be confusing to users. In turn, companies often want to use just incident management instead. However Incident Management doesn't provide the features that Request Management has.

In terms of ITIL, requests and incidents should be different too.

• An incident has a process to ensure normal service operation is restoration as quickly as possible and the business impact is minimized
• A request is formal request from a user for something to be provided – for example, requesting a mobile phone, virtual desktop, or PC Refresh, requesting system access, etc.

When is the right time for a company to start using Request Management?  

• Maturity - It depends a lot on company maturity and readiness.  Large enterprise customers compared to smaller commercial customers have better success, however that isn't always true.
• Previous ITSM Experience - If they had used a system that had tasks before and the concept is not new.
• Process Driven - If the company has a process driven environment
• Management Buy-in - If the management buys into the framework and promotes it within the organization
• Knowledge - Good training and champion enablement teach employees the structure and workflow concept

KNOWLEDGE MANAGEMENT

Knowledge Management provides tremendous benefits to your company if implemented:

• Empower your users to easily search for answers themselves
• Quickly relay information to your customers and employees.
• Stop incidents before they are created by using Incident Deflection
• Give your users community assistance and workforce engagement with Social Q&A
• Reduce incident escalations by using actionable KB articles

Knowledge Management Home Page

How to make your Knowledge Management great

• Answer Focused - More articles is not better. Big articles isn't better either.  When building knowledge base articles focus on providing answers, and not just content
• Navigation - Create good categories and search relevance.  Monitor top search inquiries and popular articles so that users can find the articles they are frequently looking for.
• Feedback - Respond to ratings and feedback and improve knowledge articles over time
• Content Format - Create a consistent message and design in the articles so they are easy to follow

Knowledge Article in the Service Portal

CUSTOMER SERVICE MANAGEMENT

I wrote an entire article about the Customer Service Management application you can check out.

The CSM application isn't a minor addition to ServiceNow.  It is an omni-channel customer service solution that not only improves customer satisfaction, but looks great as well!

SYSTEM Status

The system status feature of the Service Portal doesn't have documentation yet.  However it uses the Task Outage feature of ServiceNow to keep track to Business Service status.

Many companies have written their own code to make this happen and now that is not needed. This will be a popular application in ServiceNow.

Service Portal System Status

Want to become a ServiceNow Developer?  Get started today!

ServiceNow Developers Site

A must-have site to check out is developer.servicenow.com if you are interested in developing with ServiceNow.

With the ServiceNow Developers Site, you get:

• Personal instance - You can get your own instance to practice on, which helps tremendously.
• Learn - Get the online training, tutorials and code samples to build apps.
• Build - Create, extend, integrate and explore the platform on your own instance.
• Deploy - Harness the strength of the ServiceNow development platform to rapidly build, test, deploy and sell applications. Sign up today!

ServiceNow Training

ServiceNow is also kind enough to offer free courses to help you. ServiceNow Online Learning. Also get on YouTube and watch all the ServiceNow videos.  

After you take the free stuff, you can take some paid courses.  I think the Admin course is exceptionally helpful, however the other courses might help you too.  

User Group

Join a local user group.  There are a listing somewhere on the community site.  Maybe you can make friends with an expert.  Having an expert to ask questions to is a huge benefit, although not 100% necessary.

Exam Practice

I offer some practice exams on this site for help on ServiceNow exams.  They are not the exact questions on the real exam, but help you understand what you may need to work on. Just taking the practice tests are great practice for becoming a developer.

No Exact Blueprint for Success

You don't have be a coding wizard with a photographic memory to be good at ServiceNow.   Don't give up if you don't understand at first, it takes many attempts sometimes. The payoff is huge, ServiceNow can open up a world of opportunity for you.

I wish you the best of luck in your journey.
Mike

For certain catalog items, when a user orders the item through CMS or the Service Portal, ServiceNow uses a process called Request Fulfillment.

This article will detail how this process works and is designed within ServiceNow.

Workflow Graphical Engine

The power of Request Fulfillment is within the workflow.  Here are just some of the things workflow can do:

• Approvals to users, groups, or managers
• Multiple Task Generation
• Notifications and Events
• Timed Activities (Timers, Waits, Locks)
• Conditions (If, Switch, Join, Turnstiles)
• Orchestration
• Set Values in Fields
• Scripting (Javascript, REST, and SOAP)

Service Catalog Item Workflow

TABLE STRUCTURE

Request Fulfillment uses these common tables to hold most of the data.  I might be forgetting some of them, but these I use the most:

Order Form for a Catalog Item

• Requests (REQ) -  this is the order the user placed (Cart).  It contains a bundle of Requested Items (RITM)
• Requested Item (RITM) - has the workflow and approvals. Stage Field on Requested Item (RITM) indicates if the RITM is waiting for approval, fullfillment, rejected or closed.
• Catalog Task (TASK) - Work is only done on the Catalog Task (TASK) Level.  this is where the work is assigned to a group or individual user
• Variables - this is where the questions/answers on the request are stored
• Approvals - approvals by users and groups

Other details:

• Requests (REQ) and Requested Item (RITM) are not “assigned” to any group or user. Only the task is. 
• When all Tasks are closed, the Requested Item is closed.  When all Requested Items is Closed, Request is closed.

Three Table Terror

The three-tiered structure of Requests, Requested Item, and Catalog Tasks can be confusing to users.

Due to this, companies often want to use just incident management instead. However Incident Management doesn't provide the features that Request Management has. Incidents don't have a cart, workflow, approvals, tasks.  If they did, they might as well be Request Fulfillment.

In terms of ITIL, requests and incidents should be different too.

• An incident has a process to ensure normal service operation is restoration as quickly as possible and the business impact is minimized
• A request is formal request from a user for something to be provided – for example, requesting a mobile phone, virtual desktop, or PC Refresh, requesting system access, etc.

Catalog Item Request Form

When is the right time for a company to start using Request Management?  

• Maturity - It depends a lot on company maturity and readiness.  Large enterprise customers compared to smaller commercial customers have better success, however that isn't always true.
• Previous ITSM Experience - If they had used a system that had tasks before and the concept is not new.
• Process Driven - If the company has a process driven environment
• Management Buy-in - If the management buys into the framework and promotes it within the organization
• Knowledge - Good training and champion enablement teaching employees the structure and workflow concept

Example

AutoRepairPals.com Order: REQ0010001

• RITM010012: Rotate Tires (No Approval Needed)
  • TASK0010022: Rotate Tires (Group: Tire Rotators, Assigned To: Mike)
• RITM010013: Oil Change (No Approval Needed)
  • TASK0010023: Oil Change (Group: A+ Oil Change, Assigned To: John)
• RITM010014: Transmission Replacement (Manager and Owner Approval Needed)
  • TASK0010024: Order New Transmission (Group: Parts Department, Assigned To: Mark)
  • TASK0010025: Transmission Removal (Group: Transmission Technicians L1, Assigned To: Dan)
  • TASK0010026: Transmission Install (Group: Transmission Technicians L2, Assigned To: Ted)

See a preview of ServiceNow Helsinki with screenshots.  Some amazing work by ServiceNow in this release!

Upgrade Monitor

A better upgrade experience

Overview Help

New overview help screens that you can modify and use.

List v3

New List v3 Layouts

New List v3 Options

Visual Task UI Design

Improvements to visual task board design

Activity Stream Mentions

Get someone's attention on a record by mentioning them with the @ character in an activity stream

Service Portal

Also check out this post for videos on the Service Portal. 

Activation

Service Portal

View the epic new Service Portal. Wow!

Service Catalog

Take a look at the AWESOME new Service Catalog!

Knowledge Base

System Status

Customers have asked for this and ServiceNow has delivered.  So happy this was released!

Service Portal Editor

What is the internet of things (IoT)? 

The internet of things (IoT) is the internetworking of physical devices, vehicles (also referred to as "connected devices" and "smart devices"), buildings and other items—embedded with electronics, software, sensors, actuators, and network connectivity that enable these objects to collect and exchange data.

How can we better use this data captured from these devices in ServiceNow?

This new generation is becoming increasing connected.  Whether you realize it or not, your activity is captured, monitored, and tracked. You can not escape it, even this site has analytics. Trust me, with my experiences with mobile app development...if you use a cell phone it is unbelievable the data that can be captured about a person.

Corporations want to really know how to be more profitable and to influence customer decisions.  Data from various sources, the internet of things greatly helps them in their goal. 

I do believe that companies don't need to know everything.  However some data given to them can not only help them, but it also helps us.  

METHODS TO CONNECT SERVICENOW to an IOT DEVICE

There are various ways to connect ServiceNow to IoT devices.  I am sure there will be new ways in the future as well.

IoT devices connect to central application that often has a database.  Most often I would say IoT devices don't connect directly to ServiceNow, but that may change in the future.

With the IoT application/database, you can use various methods to connect ServiceNow to it

• Webservices
• SDK/API
• JDBC (through Mid Server)
• CSV (through Mid Server)
• Plugins
• Command line (ServiceNow Orchestration)

USE CASES FOR IOT and SERVICENOW

Here are some great examples how ServiceNow can be used to act upon IoT information:

Server Monitoring
Monitor application servers and alert people if there is an outage.  This already exists in Event Management.

Electromagnetic Field Levels
A cell tower not functioning properly as detected by energy sensor measurements? Dispatch an agent with Field Service Management.

Nuclear Sensor Products

Nuclear Power Plant Measurements
Distributed measurement of radiation levels in nuclear power plants to generate leakage alerts.  I have actually done this before at a client!  Was pretty easy to do.  Again this can use Facilities Service Management for that purpose.

NFC Payment
Payment processing based in location or activity duration for public transport, gyms, theme parks, etc. Payments not working correctly?  Have ServiceNow automatically open a case with Finance Service Management.

IT Security
Hackers trying malicious code to enter your company website or devices.  Know whether your business is secure in an instant with Security Operations.

Machine to Machine
Machine auto-diagnosis and assets control. Service Watch Insight can make your CMDB self-aware.

Lighting and Accident Avoidance
Intelligent and weather adaptive lighting in lights. Switching on and off devices remotely to avoid accidents and save energy. Orchestration can activate, modify, and deactivate settings as needed.

Door Access Control
Access control to restricted areas and detection of people in non-authorized areas. Use the ServiceNow Platform to control access as needed.  I have experience with this in combination with Change Management to provide datacenter access only at the time of a change.

Asset Location
Asset location by using active (ZigBee) and passive tags (RFID/NFC). Search of individual items in big surfaces like warehouses, harbours, or equipment yards. Store that information with Asset Management. This greatly helps in inventory collection and no longer relies solely on handheld data scanning.

Water Sensor

Water Flow
Measurement of water pressure in water transportation systems. This could generate requests in Facilities Service Management.

Vehicle Diagnosis
Information collection from CanBus to send real time alarms to emergencies or provide advice to drivers.  If the issue can't be solved without human intevention, create a preemptive case in Customer Service Management and fix the issue without a phone call.

Thermostat Control
Products like Google Nest has made it easy to control temperatures at home.  In event of a breakdown, you can configure it to connect to Facilities Service Management automatically for technician dispatch.

House Arrest
Offenders restricted to house arrest use ankle sensors to monitor their location.  If a sensor detects an issue, automatically open a request in Legal Service Management.  Author's note: this one isn't that practical, but I liked it! :)

Reebok Checklight: Head Impact Sensor

Athlete Care
Vital signs monitoring in high performance centers and sporting fields.  Build custom applications to capture issues and suggest training schedules.

Employee Onboarding and Offboarding
Detect when users login/logoff to devices and act accordingly with HR Service Management

Entertainment Purchases
Use IoT data on movie, game, and other digital entertainment purchases to analyze consumer buying habits and influence future decisions.  Capture potential initiatives and opportunities with Marketing Service Management.

Fleet Tracking
Monitor and control routes followed for delicate goods like medical drugs, jewels or dangerous merchandises. Use Field Service Management to track and automatically flag for potential issues.

THE FUTURE IS NOW

There are so many possibilities, this is just the beginning of an exciting technology future.